Coming Soon: A New Way to Connect with Naperville’s Elected Officials

The City is pleased to announce a new way for constituents to connect with Naperville’s elected officials. Starting March 4, the public will move to using Naperville’s Help Center to contact Mayor Scott Wehrli and all City Council members, providing a more efficient and organized way to submit requests, questions and feedback. This process replaces submitting inquiries to elected officials using City email addresses.

The transition to the Help Center allows elected officials and the City to respond to customers’ submissions more effectively. Key benefits of this change include faster response times through streamlined sharing of service requests to appropriate departments, improved submission tracking, enhanced security, and increased transparency in communication. In addition to offering one centralized place for all communications and requests, the Help Center allows users to track the status of their submissions securely online. 

To contact the Mayor and City Council, please visit the City’s Help Center in the upper left corner of www.naperville.il.us starting on March 4. While a Help Center account is not required to send a submission, it is highly recommended that users create an account, either before or after sending their submission, as an account is required to track a submission’s status or engage in conversation through the system.

Submissions are forwarded to the appropriate individual (or individuals) selected. Users will receive both an on-screen and email confirmation with a direct link to their submission. The City has created a help guide with instructions on using the platform effectively to assist in this transition. 

For questions about the Help Center, please get in touch with the Mayor’s Office at (630) 420-6018. For more information about the Mayor and City Council, visit www.naperville.il.us/citycouncil. For more information about the City of Naperville, visit www.naperville.il.us.

About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 150,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at www.naperville.il.us.