1. Bank Draft

    Have your utility bill automatically deducted from your checking or savings account.

  2. Budget Billing

    Pay the same amount for your utility service every month with an annual settle-up review based on your average utility bill from the previous year.

  3. In Person/Mail/Phone

    Pay your bill in person, over the phone or by mail.

  4. eBill Online Payment

    Pay your utility bills online, 24 hours a day, seven days a week.

Payment Options

3. In Person/Mail/Phone

Payments may be made in person at the Finance Department counter during normal business hours. There is also a 24/7 drive-thru, drop-off box located in the lower parking garage of the Municipal Center.

Payments may be mailed to the Finance Department, 400 S. Eagle Street, Naperville, IL 60540-5279.

Utility payments may be made by phone with a credit card by calling (877) 831-6386, which is available 24/7. If your payment is past due, please speak with an agent during normal business hours to provide your confirmation number. If your utility service is disconnected, please speak with an agent prior to making payment.

Ready to View Your Utility Usage?

Enroll in Empower, the City of Naperville’s new online utility dashboard. (You will need your account number on your utility bill to register.)

Take Me to Empower

Set Up a Utility Bill Payment Plan

Do you have an outstanding balance on your account that you are having difficulty paying all at once? To enter into a utility bill payment plan, please visit the Help Center, select "Submit a Request" and scroll down to "Utility Bill Payment Plan" to submit.

Visit the Help Center

Finance Department