Over a Century of Service
In 2024, the Naperville Electric Utility proudly celebrates 125 years as a public utility, owned by the customers it serves. Each month, the utility brings reliable electricity to more than 62,000 customers. The City of Naperville purchased the Naperville Electric Co. in 1899 for $18,000 when the population was 2,600 residents and there were only 350 customers. In 1920, the first substation was energized at Water and Webster Streets, shown in this photo, which was taken in the 1980s looking south to Water Street and the future home of the Municipal Center.
Maintaining the Fleet
Throughout the year, the Department of Public Works makes 10,000 repairs and 875 oil changes, while also dispensing 445,000 gallons of fuel and 10,000 gallons of fluids to its vehicles. This maintenance has paid off; The City’s fleet service team has been ranked in the top 100 best fleets in North America two years in a row.
Services
Naperville’s service philosophy of not just serving the community, but serving it well plays out all day, every day. With innovation at the heart of service delivery, the City utilizes the continuous improvement model of delivering efficient services while saving money. Naperville’s employees have been incredibly successful at creating a positive experience for their customers. In the most recent citizen survey, 94% of respondents were satisfied with the quality of life in Naperville. Overall satisfaction with City services in the same survey rated 35% above the national average.
Groot-Naperville Website
Groot, the City's residential garbage and recycling services contractor, has a customized website just for Naperville residents. Visit the website for information about regular and holiday pick-up schedules, yard waste carts, e-waste collection, special household collection services, acceptable recycling materials and more!
Visit the Groot WebsiteInside this section
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Brush, Leaf & Yard Waste
The City of Naperville provides several programs on a weekly to annual basis to help residents handle a variety of yard waste.
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Electric Utility
Naperville's Electric Utility provides reliable, quality, responsive and cost-efficient electric services for its customers in support of the health, welfare and growth of the City.
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FOIA Request
The Freedom of Information Act (FOIA) is a state statute (5 ILCS 140) that provides for a straight-forward, easy-to-use method for the public to gain access government records.
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Garbage and Recycling
The City of Naperville currently contracts with Groot Industries for residential garbage collection and curbside recycling services.
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Naperville Fire Department
The Naperville Fire Department is an internationally accredited agency that provides emergency services to more than 140,000 residents over 52 square miles.
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Naperville Police Department
The Naperville Police Department is an internationally accredited agency that provides professional, high quality and effective police service in partnership with the community.
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Permits and Licenses
Your one-stop shop for obtaining permits and licenses from the City of Naperville for everything from building a new patio to becoming a licensed taxi driver to hosting a block party.
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Senior Services and Resources
Naperville has a growing senior population, many of whom have lived in Naperville for most of their lives. The City warmly embraces our seniors and wants to help connect them to important information.
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Services and Resources for People with Disabilities
The City acknowledges the unique needs of people with disabilities living in, working in or visiting Naperville and wants to help connect you with information about available resources.
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Snow and Ice Removal
The City handles salting and plowing for over 1,500 miles of roadway during winter weather.
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Water/Wastewater Utility
A leader and innovator in asset renewal, sanitary sewer rehabilitation and maintenance activities, Naperville's Water and Wastewater Utility is one of the state’s largest combined utility systems.
