Safety is the #1 Priority
Naperville Electric Utility lineworkers participate in annual pole top rescue scenarios so that they know the proper procedures to save a fellow lineworker in the event that a coworker falls ill or suffers an injury while working on a utility pole.
Electrical Safety
The Naperville Electric Utility encourages its customers to make safety around electrical equipment a priority, whether they are at home, at the office, in school or outside. Always be aware of your surroundings and stay safe!
Attention Contractors
Please take a moment to view the utility's Electric Service Rules and Entrance Requirements to help you complete your job.
Inside this section
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Electrical Generator Safety
To support a safe work environment for utility customers and employees, it is imperative to obtain a permit if you are planning to connect or have connected an emergency electric generation service.
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Power Outages
Downed power lines, power outages, or non-working streetlights can be reported to Naperville's Customer Care Center at (630) 420-6060 24 hours a day, seven days a week.
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Landscaping and Clearance Requirements
Naperville Electric Utility personnel must have required clearances to safely work on various pieces of electrical equipment in the community.
Related Links
Did you know?
94% of Naperville's Electrical Cable is Underground
One of the factors contributing to Naperville's reliability is that the majority of its electrical cable is underground. In 2024, customers could expect to be without power for a total of 23 minutes.