Communications Section

a woman sits at a terminal surrounded by computer monitors, phones and television monitors The Naperville Police Department's Communications Section serves as the Public Safety Answering Point (PSAP) for the City of Naperville and provides emergency and non-emergency radio and telephone communications for all public safety departments within the City.

In order to accomplish its goals and provide the highest possible quality of customer service, the Communications Section concentrates on both the latest technology and training to facilitate the efficient operation of the center. Telecommunicators receive a minimum of 12-16 weeks of initial training from Certified Communications Training Officers. Continuing education is provided to all employees, in several different forms, throughout the year.

Telecommunicators utilize an Enhanced 9-1-1 (E911) system and Computer-Aided-Dispatch (CAD) system to more effectively and expeditiously perform their duties. These systems aid in quickly determining the location of an incident, what type of units to dispatch and the on-going status of the incident. The Communications Section will continue to update and expand in these areas in accordance with the motto "excellence is the standard, perfection is the goal."

In part, the mission of the Communications Section is to serve as a conduit of information for Police, Fire, and Emergency Management Services (EMS). The philosophy of the Communications Section is that any person within the public safety jurisdiction of Naperville should be provided with a method to rapidly and efficiently report perceived threats of injury to their life or property without regard to race, sex, age, sexual orientation, religion, financial status, or physical or mental capacity.

Important Consumer Information

Many VoIP (Voice Over Internet Protocol) service providers will not allow 9-1-1 calls from their lines. Some offer a very limited version of 9-1-1 to their customers. Other VoIP providers do connect directly to your local PSAP (Public Safety Answering Point).

The City of Naperville recommends that you, as a consumer, thoroughly check your VoIP provider and what kind of 9-1-1 services they provide and ensure babysitters and anyone else who may need to use your phone in an emergency are aware if 9-1-1 calls will not work from your phone.

For more information on VOIP, visit the Federal Communications Commission website.