Water Utility Customer Satisfaction Survey

Your opinion is important to us

In Naperville, we strive to provide our customers with reliable, quality, responsive and cost-efficient water and wastewater service. This commitment to high-quality services supports the health, welfare and growth of Naperville and is consistent with our brand of not just serving our residents and businesses, but serving them well. 

Your satisfaction with the essential utility service we provide is extremely important to us, and your feedback is helpful in our efforts to continually improve our service delivery.

We greatly appreciate your time and thank you for filling out this brief survey to assist us in our efforts to be the best we can be. 

In Naperville, we strive to provide our customers with reliable, quality, responsive and cost-efficient water and wastewater service. This commitment to high-quality services supports the health, welfare and growth of Naperville and is consistent with our brand of not just serving our residents and businesses, but serving them well. 

Your satisfaction with the essential utility service we provide is extremely important to us, and your feedback is helpful in our efforts to continually improve our service delivery.

We greatly appreciate your time and thank you for filling out this brief survey to assist us in our efforts to be the best we can be. 

Nature of Call for Service

Please rank your satisfaction with each of the following categories as they pertain to this particular service request.

SCALE
1 = lowest level of satisfaction
5 = highest level of satisfaction

Please rank your satisfaction with each of the following categories as they pertain to this particular service request.

SCALE
1 = lowest level of satisfaction
5 = highest level of satisfaction

How satisfied are you with our ability to accomplish what needed to be done?
How satisfied are you with the timeliness of our response to your request for service?
How satisfied are you with the courtesy and professionalism of our office staff?
How satisfied are you with the courtesy and professionalism of our field technicians?
How satisfied are you with the courtesy and professionalism of our City-hired contractor?
How satisfied are you with the outcome and reliability of the service provided?
How satisfied are you with the overall service you received?
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