Your Water Service
Naperville's Water and Wastewater Utility prides itself on providing safe, reliable and cost-efficient water and wastewater utility services to the community. Naperville's Lake Michigan drinking water supply purchased through the DuPage Water Commission from the City of Chicago complies with all water quality standards as listed in the Safe Drinking Water Act.
Pay Your Utility Bill
Naperville offers several convenient ways to pay your utility bill, including online payments.
Inside this section
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Water Supply
Naperville purchases Lake Michigan water from the DuPage Water Commission. The lake water comes through the City of Chicago’s Jardine Water Purification Plant.
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Water and Wastewater Rates
Residential water rates in Naperville consist of a fixed monthly service charge per 100 cubic feet of usage while wastewater rates consist of a fixed monthly service charge and volume charge.
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Water Quality
The City of Naperville is implementing some enhanced notifications as required by the IEPA to increase water quality awareness and reduce the potential for lead in drinking water.
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Precautionary Boil Orders
Per IEPA regulations, the utility issues precautionary boil orders when criteria are met to empower customers to make the best choices for themselves, their families, or their business customers.
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Lawn Sprinkling
Lawn sprinkling is only permitted during the hours of 6-10 a.m. and 6–10 p.m. on odd/even days of the month that correspond with your street address.
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The Water 2.0 Project
The Water 2.0 Project will transform the way water meters are read in Naperville by installing the necessary equipment to support wireless meter reading, which provides numerous benefits to customers.
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Empower
Empower is the City of Naperville's free, secure online dashboard that lets Naperville’s residential and commercial utility customers view their usage data.