General Billing
Introducing Naperville's Resident Access Payment Portal
Naperville recently upgraded from the Tyler Citizen Self-Service (CSS) Portal to Resident Access, a new cloud-based portal designed to improve municipal payment services. Existing CSS accounts will automatically transition, and the login credentials will remain the same. If you do not have an existing CSS account, please follow the step-by-step instructions in the guide: Registering for Resident Access.
The Naperville Finance Department is responsible for billing customers for services rendered by the City. Non-utility bills are referred to as general billing because they encompass a wide variety of services. General billing includes, but is not limited to, non-utility items such as fire alarm monitoring, police and fire services and claims for damage to City property.
General billing invoices are sent out by mail 30 days before payment is due. Bills are due and payable upon receipt. Any bill that remains unpaid after the billing date may be subject to a penalty.
Payment Options
Online: Customers can view and pay general billing invoices securely online by accessing their account via the Resident Access portal. New users must create a new Resident Access account.
CREATE/ACCESS YOUR RESIDENT ACCESS ACCOUNT
Resident Access Instruction Guides
- Register for Resident Access (PDF)
- Sign into Resident Access (PDF)
- How to Pay Local Taxes Online (PDF)
- Linking a Customer to a Resident Access Account General Billing (PDF)
- Linking a Business to a Resident Access Account Local Taxes (PDF)
- File a Local Tax Return in the RA Portal (PDF)
- FAQs - Resident Access (PDF)
By Mail: Payments and correspondence may be mailed to: City of Naperville, Finance Department, 400 S. Eagle Street, Naperville, IL 60540
Please reference the account number on your check. The City will reference the postmark date as the payment date.
In person: Payments may be made by check, cash and credit card in person at the Finance Department Monday through Friday from 8 a.m. to 4:30 p.m.
Check payments may also be dropped off 24/7 in the drop box in the lower level of the parking garage at 400 S. Eagle Street. Please reference the account number on your check.